Returns & Refunds policy

Thank you for choosing Aqvagreen Enterprise for your water fountain, lighting, and control panel needs. We are committed to providing the best products and services. Please read our detailed refund policy to understand the terms and conditions.

Return Window

• Return Window: Customers must initiate a return or refund request within 7 days from the date of delivery.

• Notification: Email us at sales@aqvagreenenterprise.in with the following details:

  • Order number.

  • Reason for the return.

  • Photographic evidence (if applicable).

Eligibility for Refunds

Refunds are applicable for purchases of all products under the following conditions:

• Eligible Products: All products purchased as individual items.

Condition of Returned Items

• Items must be:

  • Unused and in original condition.

  • Accompanied by all original packaging, manuals, and accessories.

  • Shipped with proof of purchase (invoice or receipt).

• Non-eligible Returns: Items showing signs of use, damage, or alteration.

Return Shipping

• The customer is responsible for return shipping costs.

• Returns must use a trackable shipping method to avoid disputes.

• Ensure items are securely packed to prevent damage in transit.

Inspection & Refund Processing

• Returned items will undergo inspection upon receipt.

• Refunds will be processed within 7-10 business days after successful inspection.

• Refunds will be issued to the original payment method.

Exchange Policy

If you receive a defective or damaged product:

1. Notify us within 7 days of delivery with photographic evidence.

2. Ship the defective product to us (shipping cost borne by the customer).

3. Upon verification, a replacement will be sent free of charge.

4. If the item is out of stock, a refund will be issued instead.

Exclusions

We reserve the right to refuse refunds or exchanges in the following cases:

• Returns initiated beyond 7 days of delivery.

• Products that are:

  • Installed, used, or altered.

  • Missing components or accessories.

  • Damaged due to mishandling or improper use.

Contact Us

For further assistance, contact us at:

• Email: sales@aqvagreenenterprise.in

• Phone: +91-8595841372

• Office Hours: Monday to Saturday, 10:00 AM to 6:00 PM